Refund and Payment Policy

This page covers the digital products sold in the Chater shop (prompt packs and courses). The free prompts on the site cost nothing. Last updated: 4 Oct 2026.

Digital goods

We sell digital goods only. After payment you get a link or file straight away. Nothing is shipped.

How payment works

• Payment is handled by an external payment provider such as Razorpay, Cashfree, Gumroad or a UPI payment link. We never receive or store your card, bank or UPI details.
• All prices are shown in Indian rupees (INR).
• If money was taken but you did not receive the product, write to hello@chater.in.

Refunds

Once a digital product has been delivered, we do not give refunds, except in these cases, which we will review:

• The product does not open or the file is damaged, and we cannot fix it.
• The product is clearly different from what was described.
• You paid twice for the same product by mistake.

How to ask for a review

Write to hello@chater.in within 7 days of buying. Please include the product name, the email you paid with, the payment ID, and a short description or screenshot of the problem. We will reply within a few working days. If we approve a refund, it goes back to the way you paid; depending on your bank or the payment provider this can take several days.

Seller and tax

The checkout page shows the final amount and whether tax is included. Please check it before you pay.

Your legal rights

This policy does not reduce the rights you have under Indian consumer law. If you have a complaint, see the Grievance and Takedown page.